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Whether you are opening a wholesale account, bringing a brand to our network or following up an order, our team is here to help.
Quick answers for wholesale customers. See all FAQs
We supply registered businesses - retailers, wholesalers, neighbourhood stores, supermarkets, chain stores and open-market traders. You will need to register a business account with your business name, contact details and delivery address before you can order.
Some products must be bought in a minimum quantity, and some can only be increased in set multiples. Your cart checks both before checkout and will tell you if a line needs adjusting.
Orders are paid online through our secure payment provider at checkout. Payment is verified on our servers before an order is confirmed, so an order is only marked paid once the payment has genuinely cleared.
Yes. Every confirmed order has a printable invoice or receipt showing your business details, order number and date, the lines ordered, totals and the payment reference.
We deliver within our supported coverage areas. Checkout will confirm whether your delivery address is inside a supported zone before you pay.
Your order moves through Paid, Processing, Dispatched and Delivered. You can follow it from your order history, along with any delivery reference recorded by our operations team.