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How wholesale orders reach your outlet, where we currently deliver, and how delivery is priced.
We deliver within our supported coverage areas. Your delivery address is checked at checkout, and you will be told before you pay if an address falls outside a supported zone.
Delivery is priced by zone and order value. The exact fee for your address is calculated at checkout and shown alongside any discounts and taxes before you pay, so there are no charges added afterwards.
Content required: Confirm the delivery zones, fee bands and any free-delivery order threshold so the published rates match what the platform charges.
You can save multiple delivery addresses on your account and choose the right one for each order. This is useful if you operate more than one outlet.
Delivery instructions saved against an address are passed to our operations team with the order.
Orders are processed once payment is confirmed. Your order then moves through Processing, Dispatched and Delivered, and you can follow it from your order history.
Content required: Confirm cut-off times and expected delivery lead times per zone.
Every order has a status you can check at any time from your account. Where a delivery or tracking reference is recorded by our operations team, it is shown on the order detail page.
Content required: Confirm the policy for failed deliveries, redelivery attempts and any associated charges.